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Koons Ford security Blvd Complaint - Used vehicle bought from koons - Gmc Truck bought at Koons
Koons Ford security Blvd Complaint

Koons Ford security Blvd Complaint

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Used vehicle bought from koons - Gmc Truck bought at Koons


Bought 2 vehicles from Koons .A GMC Sierra and a town and country Mini van . The issue I am having is with the truck I bought the truck less then a year ago in March 2016 . When I bought The Truck I was sold a premium warranty for 2500 hundred dollars well in November of 2016 the engine light comes on and immediately after this the truck started idling funny and revving up at lights I turned it in to customer service and was given a rental CAR . Which is issue #1 I am a business owner and need a truck everyday for normal operations was told a economy car is all that was covered . Well then after a week of limbo and many unanswered calls I was informed that my truck had aftermarket exhaust system and the warranty wouldn't cover the necessary repairs . I was sold this truck with said parts and Koons was well aware of the aftermarket breather and exhaust yet sold me the FORD warranty anyway with no mention of parts not being covered . After many phone calls and arguing KJoons finally agreed to replace the broken Mass air flow sensor total time in service was 3 weeks for a simple repair . Here now it is January 23 two months later and the check engine light is on once again so fed up considering getting a lawyer . This is ridiculous so now I must return the truck to customer service once again and go thru the same process would like to be contacted by someone from the corporate office 443-740-8264 John Sturgill


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